Last updated May 1, 2019

This document describes:

  • How we collect, use, and handle your personal information when you use our web sites, products and services (“Services”).
  • How cookies are used on our web sites.

Information We Collect

We collect and use the following information to provide, improve, and protect our Services:

Account and User Information. We collect and associate with your account the information you provide to us when you, for example, request information on our web sites or sign up for a Waterwheel account: information such as your name, email address, company name, phone number and mailing address (“Your Information”). If an administrator (such as your employer) signs you up for a Waterwheel account, that administrator gives us Your Information to be used in your employer’s Waterwheel account. We also maintain a record of our communications with you.

Browsing Information. We may collect information that your browser or device sends (depending on their settings) whenever you visit our web sites. This information may include your computer device’s Internet Protocol ("IP") address, browser type, browser version, the pages of our web sites that you visit, the time and date of your visit, the time spent on those pages, location information and other statistics.

How We Use Your Information

We collect and use Your Information in order to provide you with the Services in a reliable and secure manner, specifically:

To Operate and Maintain Our Services. To analyze how our Services are used, diagnose service or technical problems, maintain security, personalize content, remember information to help you efficiently access your account, monitor aggregate metrics and track content and users as necessary to comply with applicable laws.

For Legitimate Waterwheel Business Needs. To the extent we process Your Information for other purposes, we ask for your consent in advance.

Announcements and Other Messages. We may use Your Information to keep you informed about product upgrades, service announcements, administrative messages, newsletters, special offers and other Waterwheel products and services. At any time, you can opt out of receiving future newsletters, marketing or promotional materials by contacting us or following the instructions in the messages you receive.

We sometimes contact people who do not have a Waterwheel account. We will obtain consent before contacting you. If you receive an email and no longer wish to be contacted by Waterwheel, you can unsubscribe and remove yourself from our contact list via the message itself.

Security and How We Protect Your Information

Security. We use commercially acceptable means to protect Your Information, and we restrict access to it to Waterwheel employees, contractors and agents who need to know it. For example, we give shipping companies the information they need to ship products to you. Otherwise, we do not share Your Information with companies, organizations and individuals outside Waterwheel.

Credit cards. We use a third-party company for credit card payments. Users enter their own credit card data on the processing company’s web site. Waterwheel does not have access to that data.

Disclosures. We may disclose Your Information to third parties if we determine that such disclosure is reasonably necessary to: (a) comply with any applicable law, regulation, legal process, or appropriate government request; (b) protect any person from death or serious bodily injury; (c) prevent fraud or abuse of Waterwheel or our users; (d) protect Waterwheel’s rights, property, safety, or interest; or (e) perform a task carried out in the public interest.


Cookies are small text files created by a web site and stored on your device. They provide a way for the web site to recognize you and keep track of your preferences. Waterwheel's web sites do not use cookies unless and until you sign into Tracker 8, when we use two cookies:

  • session_id is required for Tracker 8 to run. The cookie is created when you sign into Tracker 8 and deleted when you sign out and close your browser.
  • organization_id populates the organization field in the sign in page. It isn't required but, if it's missing, the user will have to enter their organization manually. The cookie is created when you sign into Tracker 8 and deleted after 60 days.

We may, in the future, add cookies to provide, improve, protect, and promote our Services. This list will be updated as cookies are added.

You can set your browser to not accept cookies, but this may limit your ability to use the Services.


If we are involved in a reorganization, merger, acquisition, or sale of our assets, we will notify you (for example, via a message to the email address associated with your account) and outline your choices.

We may revise this policy from time to time. We will post any changes on this page. If we make any material changes, we will notify you either through the email address you have provided or by placing a prominent notice on our web site.

Contact Us

If you have any questions or concerns about these policies, please contact us at or 650/941-4121.